Billing FAQ

Q: How can I change or update my payment information?
A: Update Credit Card Type/Number:

Q: How does IT Software bill its customers?
A: IT Software sends postal (snail-mail) invoices for customers who pay by check or who want to be invoiced. Customers who pay by credit card are automatically charged each month and are invoiced. (the charge will simply appear on your credit card bill). If you would like to know your current account standing, please contact Accounts Receivable at [email protected] at 626-332-2184 Ext. 11.

Q: What credit cards does IT Software Accept?
A: We accept: Visa, MasterCard, American Express and Discover Card.
Q: Does IT Software Accept ATM/debit cards?
A: Not at this time.

Q: Can I pre-pay and get a discount?
A: You can pre-pay although we do not have discounts for pre-payment at this moment.

Q: Canceling your Account with IT Software.
A: If you need to cancel your web hosting Service, please send your requests to IT Software Customer Service at email [email protected].
All cancellations must be received in writing as per the deadlines indicated; regular mail, email and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.

We require 30 days notice for service cancellation.
To process your cancellation request, we require that you provide the following:
(1) Written request submitted on company letterhead or by original domain/account administrator
(2) Your account number or domain name
(3) Current phone number
(4) Reason for canceling service.

Q: Backup Your website files before you cancel your account with us.
A: Be sure you have backups of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes but is not limited to your Web site and any email left on your account.

Q:What is your refund policy?
A: Each of IT Software’s web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract.  The refund policy does not apply to any additional services such as overages, additional disk spaces, additional email accounts, etc.Q: Refunds For registered Domain Names.
A: i.e.:, .net or whatever is not refundable

Q: What is your refund policy for renewals?
A: Renewals of web hosting contracts will be refunded if IT Software is notified within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.

Other billing related questions or comments,
please email [email protected] or call 626-332-2184 Ext. 11.

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